We're here to help.
Questions, a stuck import, billing, or anything else: email us and a person replies, usually within one business day.
Common questions
How do I install GLEAMO?
GLEAMO is on the App Store: download it here, or scan the QR code on our home page with your iPhone camera. It's an iPhone app, so open the link on your phone rather than a computer. If you were using the TestFlight beta, delete that copy and install from the App Store instead; your account and plan carry over when you sign in.
My import didn't come through
Imports run in the background and usually take a few minutes. Check that the Instagram or TikTok post is public; private accounts and login-walled videos can't be fetched by link, but you can still upload the video from your camera roll. If a public link fails, send it to us and we'll look at it.
How do I cancel or change my subscription?
Subscriptions are handled by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, then GLEAMO. You can switch between monthly and yearly or cancel there. Cancelling keeps access until the end of the period you've paid for. Refunds are requested from Apple at reportaproblem.apple.com.
How do I delete my account?
In the app, open the guide from your dashboard and tap Delete account at the bottom. This removes your profile, plan, workout history, and imports. If you can't get into the app, email us from the address you signed up with and we'll delete it for you.
Can I use GLEAMO on Android or on the web?
Not yet. GLEAMO is an iPhone app.
Something looks wrong with my plan
You can swap, search, or create any exercise from the workout screen, and every day includes a reason it's there. If a plan doesn't match your equipment or an injury, email us with what you'd like changed and we'll take a look.
Contact
Email contact@gleamo.lol for anything at all, including privacy requests. GLEAMO is made by Glenn Product LLC in California. Our privacy policy and terms are here.